1. Information We Collect
Depending on how you interact with us, we may collect:
- Contact details, such as your name, email address, phone number, and preferred office location.
- Appointment-related details, such as scheduling preferences and referral information.
- Insurance and billing information needed to verify benefits and process payment.
- Clinical information you provide during care, which may be protected health information (PHI).
- Website usage data, such as pages visited, browser type, and approximate device/location analytics.
2. How We Use Information
We use information to:
- Respond to inquiries and coordinate appointments.
- Provide therapy, assessment, and related mental health services.
- Handle billing, insurance claims, and practice operations.
- Improve website performance, usability, and service quality.
- Meet legal, professional, and regulatory requirements.
3. HIPAA and Protected Health Information
If you become a client, your health information may be protected under the Health Insurance Portability
and Accountability Act (HIPAA) and applicable state law. We use and disclose PHI only as permitted by law,
such as for treatment, payment, and healthcare operations, or with your written authorization when required.
4. Communications and Website Forms
Website forms and email are not always fully secure for sensitive clinical details. Please avoid sending
urgent or highly sensitive information through general contact forms. If you are in crisis or emergency,
call 911 or go to the nearest emergency room.
5. Cookies and Analytics
We may use cookies and analytics tools to understand website traffic and improve user experience. These tools
may collect technical data such as browser type, pages viewed, and session interactions. For more detail,
please review our Cookie Policy.
6. When We Share Information
We may share information with:
- Healthcare professionals involved in your treatment, as permitted by law.
- Insurers, billing processors, or payment vendors for payment-related processing.
- Service providers who support operations (for example, secure hosting or scheduling tools).
- Government or legal entities when required by law, court order, or to protect safety.
We do not sell your personal or health information.
7. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal and health
information. No internet transmission or storage method can be guaranteed as 100% secure.
8. Record Retention
We retain records in accordance with legal, ethical, insurance, and professional requirements. Retention
periods may vary based on record type and applicable law.
9. Your Privacy Rights
Depending on applicable law, you may have rights to:
- Request access to certain information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request limits on certain uses or disclosures, where permitted by law.
- Request confidential communications through specific channels.
- Obtain a copy of our Notice of Privacy Practices.
10. Children's Privacy
Our website is not directed to children under 13. If you believe a child has provided personal information
through our website without appropriate consent, please contact us so we can review and address the issue.
11. Changes to This Statement
We may update this statement from time to time. Any updates will be posted on this page with a revised
"Last updated" date.
12. Contact Us
For privacy questions or to request a copy of our Notice of Privacy Practices, please contact
L+C Psychological Services through our Contact Us page or call our office.
